Fraud Prevention Tips

You Can Avoid Becoming a Victim of Fraud

Warning signs visible to a business or consumer customer that their system/network may have been compromised include:

  1. Inability to log into online banking (thieves could be blocking customer access so the customer won’t see the theft until the criminals have control of the money);
  2. Dramatic loss of computer speed;
  3. Changes in the way things appear on the screen;
  4. Computer locks up so the user is unable to perform any functions;
  5. Unexpected rebooting or restarting of the computer;
  6. Unexpected request for a one time password (or token) in the middle of an online session;
  7. Unusual pop-up messages, especially a message in the middle of a session that says the connection to the bank system is not working (system unavailable, down for maintenance, etc.);
  8. New or unexpected toolbars and/or icons; and
  9. Inability to shut down or restart the computer.

If you experience any of these warning signs, please contact Sovereign Bank at 214-242-1900.

Play It Safe

Never click on a link inside an e-mail to visit a Web site. Type the address into your browser instead

  • It’s easy for a business to look legitimate online. If you have any doubts, verify the company with the Better Business Bureau.
  • Only 2% of reported identity theft occurs through the mail. Report online fraud to the Federal Trade Commission at
  • Retain your receipts, statements, and packing slips. Review them for accuracy.
  • Shred confidential documents instead of simply discarding them in the trash.

Fraud Facts

  • Your bank will never e-mail or call you for your account number.
  • Don’t wire money to people you don’t know.
  • Be cautious of work-at-home job offers.
  • Check out the company with the Better Business Bureau.
  • There are no legitimate jobs that involve reshipping items or financial instruments from your home.
  • Foreign lotteries are illegal in the U.S. You can’t win no matter what they say.
  • Check your monthly bank statements for charges you don’t recognize.
  • Order a copy of your credit report from each of the three national credit bureaus once a year from

Get Involved

  • It’s never too early to become an informed consumer. Point out “too good to be true” offers to your kids, and teach them to be skeptical.
  • Take an active interest in the financial activities of your aging parents.
  • Share information about scams with friends and family. Use social networking to help keep them safe.


Customer Security Message – FFIEC 2012