Privacy/Security Policy

Safeguarding Your Information

At Sovereign Bank, the security of customer information is a priority. We are strongly committed to the safety and confidentiality of your records. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. One of the best ways to avoid fraud is to become an educated consumer and to follow our Internet Security Best Practices:

  • Watch out for copycat web sites that deliberately use a name or web address very similar to, but not the same as the real one. The intent is to lure you into clicking through to their web site and giving out your personal information, such as a bank account number, credit card number or Online Banking login information.

  • Always use your pre-established links to access web sites and avoid clicking on links in unsolicited e-mails. If you ever receive a suspicious e-mail representing itself as Sovereign Bank, please forward the message in its entirety to

Paper Process:

  • Shred confidential information, checks and credit cards that are no longer needed
  • Utilize Positive Pay
  • Reconcile accounts daily and review transactions
  • Utilize safety features in your check stock
  • Enroll for free Online Banking E-Statements

Electronic Process:

  • Utilize ACH Positive Pay (Debit blocks)
  • Disburse funds electronically
  • Set up Balance Alerts through Online Banking
  • Enable dual control for approval of all ACH and wire transactions
  • Utilize secure tokens, which provide a unique one-time-use password

Computer Protection:

  • Install anti-virus and desktop firewalls
  • Ensure all security patches are up to date for operating systems and applications
  • Update anti-malware software and firewalls
  • Be aware of web surfing activity and consider installing web filtering software
  • Consider using dedicated computers for business on-line banking
  • Never give your password, SSN, or banking information in response to an email request
  • Be aware of changes to login pages and areas where you enter credentials
  • Use strong passwords; don’t share passwords; protect passwords

Please keep in mind that we will never ask for or email you requesting your online banking password. We may on occasion call to verify other information regarding your online activity should we see something of concern in your login patterns. If you plan to travel and use your Online Banking or debit card, it is very helpful to call us in advance to avoid your account being temporarily disabled for security purposes.

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

For personal accounts, limitations on your liability for unauthorized electronic funds transfers and other electronic errors that are covered by Regulation E are explained in the EFT Disclosure Statement in our Consumer Terms and Conditions brochure. However, if you use online services for any business activity, you assume all risk of loss for unauthorized transfers and payments, and you must establish your own internal security procedures for employees you authorize to prevent all unauthorized use by other employees or persons.

We encourage you to review our Privacy & Security link which can be found at the bottom of any page of our web site. If at any time you have questions regarding security or possible fraud, please contact our customer service representatives at 214-242-1900 or via our Contact page.

To learn more, please download our privacy policy.